RS Components Complete the global implementation of the service of LiveChat
20 November 2013
LiveChat Allows to the customers save time and money when using the web of RS. The service includes so many chats of sales, in which RS invites to his customers to chatear basing in his behaviour in the web, like chats of services, in which the own customer can do click in a button to initiate the conversation with RS. The first chat realizar in the United Kingdom in 2010. In 2011 it extended to France and China, and now to global level, in local language and with present agents in each one of the markets in which it operates the company.
RS Has been awarded recently by LivePerson (partner in the platform) with the prize to the innovation ‘EMEA Business Innovation', in recognition to the innovative use of the service and the exceptional speed with which has implemented all over the world.
Klaus Göldenbot, global manager of Sales in Electrocomponents, commented: “The LiveChat is a case of global success and has had a big acceptance by part of our customers. We will continue optimising the service in all those places where are presents to provide to the customer an on-line experience without equal. This is an excellent example of our eagerness for facilitating the research and on-line purchase to our customers, to arrive to turn into us his distributor of reference.”