Which guarantee have the repairs that realizar the workshops?

Knows the workshop with accuracy which guarantee have his repairs? What has to say to the customer when being asked after this so recurrent subject? To resolve this question and other frequent doubts, the National Association of Sellers of Vehicles to Engine, Repair and Spare parts (Ganvam) gives answer through his book 'The 194 fundamental questions of the sector automotive sector and the solutions of Ganvam'.

In the actuality, so much the motorist that leaves his vehicle in the workshop like the professionals of the posventa have to know that the repairs or installations that carry out in a car have a guarantee of three months or of two thousand kilometres visited, except in the case of the industrial vehicles, that are fewer days, fifteen in concrete, keeping this yes, the figure of the two thousand kilometres.

Nevertheless, is necessary to clear also that the pieces incorporated in a repair have this term of guarantee, except that have a guarantee expanded of the provider of the piece.

Like this, when it realizar a repair are not selling pieces, but loaning a service of repair, by what is not of application the term of guarantee that governs in the sale of goods (two years or a previous year pact with the customer if it is used).

But… what understands by guarantee? In accordance with the juridical department of Ganvam, refers to the total guarantee, that is to say, including the material, the hand of work, taxles, transport, etc. Although in occasions, can occur that during the repair appear new damages no presupuestados that they seed new doubts in the professional. What do?...

As always, the professional will have to communicate it to the user immediately and, only with his compliance expresseses, proceed to the total repair. If it does not obtain the permission, the workshop will have to certify it by writing in the bill not to have problems afterwards in the case that they demand him the guarantee.

Like this, according to the Royal decree 1457/1986, establishes that the professional will not have why hold responsible of failures that can suceder once that the customer, informed of new anomalies, have not accepted his arrangement, although the workshop have certified his need of repair in the bill to ensure the correct operation of the vehicle.