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This news article was originally written in Spanish. It has been automatically translated for your convenience. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace a human translator. The original article in Spanish can be viewed at Desarrollo de un sistema de gestión de la calidad ISO 9001:2000 para una empresa de servicios del sector aeronáutico
Quality engineering

Development of a system of quality management ISO 9001: 2000 for a company of services for the aeronautics sector.

J. e. Díaz Vázquez, M. Sánchez López, j. p. Contreras Samper, C. a. Domínguez Millán, j. Mary. Gerez view
School Superior of engineering of Cádiz. c / Chile, 1. 11002 CÁDIZ

Phone: 956 015 132. e-mail: enrique.diaz@uca.es

01/12/2002

1. Introduction

The ISO 9000 standards are a set of rules and guidelines for the management of quality international that have earned a worldwide reputation as a basis for the establishment of quality management systems.

Given that the ISO protocols require that all standards be reviewed, at least every five years to determine if they should be kept, reviewed or cancelled, the version of 1994 of the ISO 9000 family standards, was reviewed by the Technical Committee ISO/TC 176published on 15 December of the year 2000.

Current standards UNE - EN ISO 9001: 1994, UNE - EN ISO 9002: 1994 and UNE - EN ISO 9003: 1994 have been integrated into a single standard UNE - EN ISO 9001: 2000. The principles on which this review is based are as follows:

1. Organization customer focused.

2 Leadership.

3. Participation of the staff.

4. Approach based on processes.

5. Management system approach.

6 Continuous improvement.

7. Approach based on facts for decision making.

8. Mutually beneficial relations with the supplier.

2 Benefits of ISO 9001

The ISO 9001 standard is applied when the objective is to achieve in a coherent way the customer satisfaction with products and services of the Organization, when you need to demonstrate the ability to demonstrate compliance with the requirements of the customer and applicable regulatory requirements and to continually improve the quality management system.

The strength of this standard is that it represents a way to demonstrate to customers that will meet your requirements.

3. Development of the system of quality management

The experience of the Group of engineering of quality of the school Superior of engineering of Cádiz in the implantation of quality systems, according to the previous version of the standard, in enterprises of the aeronautical sector has led to several companies in the sector have been interested in our work.

This article examines the case of a company of inspection services and dedicated to the aeronautical sector verification, whose quality system began to develop during 2001, completed its implementation in the year 2002.

4 Conclusions

Over the previous version, the new ISO 9001: 2000 granted greater importance to the aspects of leadership in the management of organizations in the promotion of the quality system. This active involvement of the direction to see reflected not only in the documentation of the quality system, but also in the daily professional practice.

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